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Are You Using Social Media to Market Your Law Firm? 

Are You Using Social Media to Market Your Law Firm? 

18 Tips to Help You Get the Most From Social Media Marketing

Social media marketing is a powerful tool to attract clients to your firm. However, it’s not always easy to know how to go about using it. What information should you post? Where should you post it? Should you use hashtags? We’ll help you navigate the social media landscape with the tips below.

Facebook

This is the most popular social media site. Facebook marketing is essential today if you want to market your law practice. What should you post? Essentially, anything that’s helpful or interesting to your clients or leads.

  • Set up a Facebook profile for your firm. You can include information in the About section that tells users who you are and how long you’ve been practicing law. Be sure to include your contact information and a link to your website. Also include photos of your office and staff, engaging copy, and interesting legal articles.
  • If you work with vendors that you’d like to promote, tag them and their services. The more information, the better. But keep it interesting and relevant to your clients and prospects. Engaging content is the key to finding new clients on Facebook.
  • Ask your satisfied clients for testimonials you can post on Facebook. Just remember that you need informed consent from clients, and you should make sure nothing confidential is included in the testimonials. Also, engage with those who like and follow you.
  • Use Facebook to promote your services, events that you hold or attend, and any awards or honors you or your staff have received.
  • Include a link to your Facebook Page on your website, in emails, sales letters, newsletters, and other collateral materials. Spread a “wide net” to attract as many followers to your Page as possible.
  • Remember to include a Call to Action, so people know how to contact you.

Twitter

Twitter can be very useful for lawyers. It provides a fast-paced, real-time engagement for clients and prospects.

  • Unlike with Facebook, your posts must be less than 280 characters. If you want to include an article, you’ll need to provide a website for readers to link to.
  • Include photos, engaging content, and a Call to Action. Use the hashtagsymbol (#) before a relevant keyword or phrase to categorize your Tweets and to help them stand out. Use them to promote events or promotions. For example, if you’re holding an online event to educate clients about the importance of specific legal services, use hashtags like #wills or #trusts. Then people can follow your hashtags wherever you place them.

Instagram

Instagram is popular because of its visually appealing presence.

  • Set up an Instagram Business Profile for your law practice. Be sure to include information about your location and contact information and link your profile to your website. It also provides users with a way to see how others are engaging with you.
  • You can also use hashtags and location tags to organize photos and improve search functions. This is where you want to share interesting photos that highlight your law practice. Include engaging captions that share where you are and how to reach you.
  • Add hashtags in the caption or comments of your post. Include a photo or video with a hashtag. You can use up to 30 hashtags per caption.

Pinterest

This is another platform that attracts people for its visually appealing content.

  • The target audience for Pinterest is women, so keep this in mind when posting. Include engaging photos and appropriate hashtags just as you would on Instagram.
  • Pinterest should supplement other lead generation efforts. Use it to create boards for clients and followers based on your services. Include your accomplishments with comments, likes, and “re-pins.”

LinkedIn

LinkedIn is a great way to attract clients (mostly business people) to your law practice. When you provide helpful information that appeals to business people on LinkedIn, they will look to you as the expert you are. This builds interest and trust and allows you to promote and sell your legal services.

  • Create your own LinkedIn Group. This is a great way to attract followers who want up-to-date information about specific laws. Develop a subject as a reason for your group and position yourself as an expert in the field (perhaps a subject like tax litigation).
  • Participate in other LinkedIn Groups. By doing so, you can highlight your profile and attract followers. Once you’ve positioned yourself as a legal expert, and a knowledgeable resource, you’ll have an opportunity to promote your practice.
  • Promote your LinkedIn Page via other marketing vehicles. Just like you did with Facebook, include a link to your LinkedIn Page on your website, in emails, sales letters, newsletters, and other collateral materials. Spread a “wide net” to attract as many followers to your Page as possible.
  • Take advantage of LinkedIn Follow Ads. Follow Ads can be promoted to people in your area. They help you reach and attract the right followers — those who are interested in the legal services you provide, and in an area that you cover. Be sure to add a LinkedIn “Follow” button to your website.
  • Ask your employees to be LinkedIn “Ambassadors.” After all, they are some of your best advocates. Ask them to create personal LinkedIn profiles that include your firm’s name, and a link to your website.

The Facebook Tango

The Facebook Tango

Do you like to dance?

Dancing is both a science and an art. The waltz is a beautiful and romantic flowing dance, the foxtrot involves intricate alternating fast and slow steps, and the tango is rigid with its pace starting slow and increasing in intensity. Each of these is recognized by their steps and a set pace, and partners must step in sync or the dance results in absolute chaos.

A brand’s presence on Facebook is much like the tango: Your content must follow intricately timed steps that the famous Facebook algorithm uses to decide the fate of your post. This algorithm has the final say in the reach of your content, thus impacting engagement.

The Famous Facebook Algorithm

The Facebook algorithm is nothing new to brands that use Facebook to drive traffic. This algorithm is complex (and a closely-guarded secret formula), and prioritizes posts based on the meaningful interaction and discussion they inspire (or not).

The Social Network was born in 2003 and evolved into TheFacebook.com. TheFacebook was initially only available to students at Harvard but was wildly successful, and the rest is history. Considering that Mark Zuckerberg was a computer science student at Harvard when planning TheFacebook, it makes sense that even 15 years later its algorithmic secrets are enigmatic. More than a student directory, TheFacebook project was an edgy and innovative way to take socialization to new levels, paving the way for person-to-person interactions beyond the walls of a classroom or dormitory hall.

Fast-forward to 2018, and Facebook is still testing boundaries and pushing limits. From its humble beginnings as a student-to-student connection channel to today’s content-filled environment where brands compete with bodies for attention in a user’s Feed, Facebook is still focused on social interactions, but is embracing innovation and changing things up on us – again!

Evolution of the Feed

Facebook users were recently sent a survey, with no incentive to complete other than Facebook’s request to understand how users “feel” about the product. Why is this important? Facebook is a business like any other, right? Wrong. Facebook is a for-profit entity with the idea to facilitate interactions between people and to bring them together. The fundamental foundation of Facebook is people.

Facebook Feeds are increasingly becoming more populated with posts from brands and businesses; even the media deliver news via Facebook. Less personal interactions are taking place, and the overall “feeling” from people about Facebook is becoming largely negative. This is not the perception Facebook wants users to have for long-term success.

The last presidential election is a great example of overwhelming Feeds with more news and branded content than actual social posts from friends and family. Facebook has also been blamed for the demise of friendships and destruction of relationships and marriages, with social profiles being checked for “dirt” by attorneys to use in legal proceedings. Social media has been accused of facilitating cyber-bullying and linked to lowering self-esteem. Efforts to combat negativity have been largely unsuccessful given the very public nature of the channel.

Where did the “bad” begin? Even the algorithm can’t pinpoint the precise moment that Facebook started to take a turn. Around 2013, Facebook eliminated the ability for users to have their privacy settings remain invisible to the public and not appear in searches. The notion was that having a private profile on a social network was counterintuitive – and users couldn’t argue since Facebook is a public website. The change came as an unwelcome shock for many users “flying under the radar,” but as in any situation, users adapted to this latest change from the platform known for shaking things up once or twice a year.

What we know for sure

One thing we know is that change is afoot at Facebook: Zuckerberg & Co. want to get back to basics. That’s not to say much will change for users posting content, but brands are going to feel the difference where it hurts. Facebook is responsible for a vast amount of referral traffic from brands’ organic posts on their individual Facebook Pages.

The algorithm will focus on the quality of content, and prioritize people over public posts, pushing for more person-to-person interaction with a focus on community over profit in post content. Facebook is listening to feedback where users are tired of click-baiting, a practice where teaser headlines get users to click to consume content and are sometimes tricked by misleading headlines.

What does this mean for brands?

The bottom line for brands is to evolve or die. Facebook is envisioning a few key outcomes:

  1. Users – people – will spend less time on Facebook
  2. A decrease in user engagement overall
  3. An increase in sharing of personal posts
  4. More lively discussion among users

None of these are making brands do cartwheels with excitement. Engagement is what drives users – again, people – to be on-platform longer. If people spend less time on Facebook, this means less attention is given to brand content, and fewer clicks. This translates into a major impact on referral traffic. It’s also going to force brands to re-think their definition of engagement. How can brands still reach users and connect with them? Brands are going to be forced to adapt and change their social media strategies.

The fascinating part of all of this is that Facebook wants an increase in the sharing of personal posts and more discussion among users. These posts are what drive their ad targeting system—Targeted paid advertisements are the way Facebook wants brands to reach their audience.

The bad news for brands is that ad costs have significantly increased in the last few years, a trend that is likely to continue for a few reasons. Facebook is a wildly popular platform and well aware of its position. Even with user churn, Facebook’s user base continues to grow – there are more new users than those who become inactive or choose to leave – thus establishing solid logic for advertising prices, as well as continually increasing the potential reach for a paid targeted ad.

When a brand uses its Facebook Page to post content, the goal is to be in the Feed of every user. This is, in fact, something Facebook has been scaling back since before 2012. Dancing to the tune of the algorithm has long been a challenge brands must overcome to survive and maintain a Facebook presence. Adversely, Facebook has an eventual goal of Page posts reaching no user Feeds at all.  This is rumored to be labeled “Facebook Zero” – where only paid ads and “sponsored content” (paid posts) will target user Feeds.

  • Did you know that brands can use Facebook Messenger for promotions? They can message their customers directly within the Messenger platform and sidestep the Feed rules. Like email marketing, when deployed strategically, engaging with Facebook users via Messenger can yield impressive results. Brands can also use systems to automate updates sent to subscribers and responses to inquiries – at least for now.

The Exception to the Rules

Over half of Facebook users are members of at least one Facebook Group. The numbers speak for themselves: The number of Facebook users hovers around 2 billion, and Facebook Groups have a user base of more than 1 billion active users every month. There are more than 100 million users in Groups considered “meaningful,” in that the discussions are deemed informative, insightful, and intellectual – and users find them very helpful.

  • Did you know that the total count of users who are members of Facebook Groups outnumber Instagram and Snapchat total subscribers combined?

Zuckerberg & Co. believe Groups are underestimated and underappreciated. There is value hidden within Facebook Groups. In 2017 Facebook hosted a Communities Summit that was free for U.S.-based Group members, with Facebook covering the hotel and food tab for attendees.

What is the benefit for brands? To be heard through the noise on Facebook, a brand is going to need to get (even more) creative. A brand can create a Group through their Page, and follow a few tips and best practices to successfully incorporate Groups into their overall strategy:

  • Don’t confuse brand “sales” with Facebook’s “Buy and Sell” when choosing a Group Goal; “Buy and Sell” is widely used for garage sale-type Groups.
  • Choosing a “Closed” Group setting as a privacy option helps create the feeling of exclusivity for users.
  • Be careful not to be too detached in choosing your cover photo; a cold photo expressly aimed at generating a profit isn’t going to send the right message.
  • Invite members through Messenger with a personalized message. This is still an element you can automate, but remember to convey the value a member can find within the Group

Active Group discussions are key drivers of “free” post visibility. Above, we learned Facebook wants to focus on lively discussions among users. Carefully crafted posts in Groups for targeted, engaged members will yield incredible reach, all while playing Facebook’s game!

Time to Tango

For users, in a perfect world, they would see funny memes and videos of cats and updates from friends and family. Facebook maintains that memes and videos don’t offer the satisfaction and fulfillment that user interaction holds —And since they control the algorithm, they’re leading this tango. Brands that choose to dance need to stay in step, or they’ll be forced to sit the next one out.

The Unofficial Guide to LinkedIn Etiquette

Be a Social Superstar: The Unofficial Guide to LinkedIn Etiquette

The world of social media has only been around for about 15 years. From MySpace and LinkedIn to Instagram and Snapchat, there are a variety of social platforms to suit every person and every purpose. Younger generations not only accept that much of their day-to-day lives aren’t private, they willingly “live tweet,” or share up-to-the-moment play-by-play details – which is an entirely foreign concept to those who reached adulthood pre-Instagram (or likely before).

Perhaps the most interesting aspect of social media is the differentiation of the roles for each platform. While Facebook is the largest and most widely-used platform to share content, opinions, and thoughts with friends and family instantaneously, Instagram acts more like a family photo album updated for the digital age to allow for interaction.

LinkedIn stands out as it was launched with a different purpose–helping professionals connect. Today’s professionals can easily be divided into two groups: those that have integrated social media into their existing careers, and those who entered the workforce already having built a social network. Newer candidates just completing their academic career and entering their chosen profession have likely already amassed numerous connections across multiple platforms, and merely establish these same connections on LinkedIn – but is this the smartest approach? Conversely, established professionals and those labeled as experts in their chosen field with a decade or more of experience may have fewer connections, though not always. The chances are that these connections hold greater value, simply because of the time and energy invested in each relationship.

The concept of integrating social interaction into the professional world is far from new; however, digitizing social interactions revolutionized how business is done, and in nearly every industry. It’s also safe to assume these groups of professionals view Internet etiquette – or “netiquette” – differently.

Performing a quick Internet search will return hundreds of results on “how best” to represent yourself digitally. Beyond just having a profile, sharing content, and relishing each Like and Share, professionals look to LinkedIn as a resource to further their careers. Organizations share this approach, though through a lens of lead generation.

NO

  • Random connection requests

YES

  • Genuine connections

Think about why you want to connect with this person – especially if they’re not someone you’ve interacted with much. Will both of you benefit from the connection? Can you help each other, from a professional standpoint?

  • Tip: Brief but personalized introductions instead of templates will go much farther in a connection request. The time it takes you to send a cold, standardized template to connect is about the same time the target professional may take to decline your request.

NO

  • Social stalking

YES

  • Respect

Did you know that every time you visit someone’s profile on LinkedIn, if that person has a Premium membership, they will be alerted to your visit? Multiple visits can leave a lasting impression – and not necessarily the one you want to leave. Decide if you want to connect, either send the request or don’t, and then move on.

  • We know sending a request to connect and then being rejected can sting, but don’t try this repeatedly. If you sent a personalized message with your connection request, and the connection didn’t accept the request, they have a valid reason, and you should respect it.

NO

  • Selfies

YES

  • Content of value

There are many places for personal photographs – “selfies” – but LinkedIn isn’t one of them. Casual images are seen as unprofessional, and a picture is worth a thousand words. In this case, those words speak about you, and send the wrong message. Instead, share content that holds value. This content can be original, or shared from another source, but will offer information that your network will find useful.

NO

  • Strictly digital

YES

  • See beyond LinkedIn

LinkedIn is the premier forum to match professionals with shared goals. Make each connection count! If you’re in the same geographical area, take the time to meet colleagues in your network for lunch or a cup of coffee. Chances are this will result in you keeping you both closer to the top of the list down the road when the need arises.

NO

  • One-way communication

YES

  • Engage

By definition, a social platform is one where people communicate with each other. As already stated, use LinkedIn to post content that will have value to your network, but also respond to comments and engage with your network directly.

  • Did you know that when you respond to a comment on a LinkedIn post, the engagement is visible to the commenter’s entire first-degree network? Consider this a “free” boost to your visibility and take full advantage.

NO

  • Only use LinkedIn to find a new job

YES

  • Build relationships and network

Don’t make the mistake of confusing LinkedIn with an Internet job board. LinkedIn recognized that many users take advantage of the platform’s extensive professional user base to network and find new career opportunities, and now LinkedIn offers a separate mobile app with this in mind. The goal is to keep job posts and applicants from overloading the content feed, maintaining the primary function of LinkedIn.

NO

  • Post whatever content, whenever

YES

  • Take advantage of LinkedIn’s reach and Insights

LinkedIn has recently introduced a handful of robust tools for both individual users and organizations. They offer Premium features like Insights on a follower’s base and the reach of content posts, as well as paid content options for boosting reach beyond their network with sponsored content. Users can develop a sophisticated LinkedIn content strategy, allowing for deep audience analysis.

  • To pay, or not to pay? Sponsored content is LinkedIn’s version of advertising, but there are other paid options to expand your brand’s reach.

NO

  • All business, all the time

YES

  • A healthy balance

While any activity on LinkedIn should have a purpose, remember to humanize your posts with lighter content sprinkled in. What does this mean? So long as it’s clean and tactful, a sense of humor is welcome on LinkedIn! If an organization collectively volunteers for an Adopt-A-Road program and shows pictures or videos of staff picking up trash, it’s nice to see the faces behind the content posts.

NO

  • Irregular, varied content

YES

  • Be a brand ambassador

To represent yourself, and your brand, create a LinkedIn strategy and devise a content calendar. Whether you are responsible for your own individual LinkedIn profile, your brand’s profile page – or both – remember to own your brand, represent it nonstop, and truly embody how you want the public to perceive your brand. A strong brand ambassador is consistent and respected.

To setup your business page on LinkedIn and to see how mProactive can help your business, contact us at (724) 261-3034 or at sales@mproactive.com. Call or email today!

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